Support

[vc_row css=”.vc_custom_1449052136583{background-color: #ffffff !important;}”][vc_column][trx_content][trx_section top=”5em” bottom=”4em”][trx_title align=”center”]Our Support Policy[/trx_title][trx_columns top=”small” margins=””][trx_column_item][vc_column_text]

• To get a pre-purchase advice, you may post in the theme’s forum.
• To get a response more promptly, you are recommended to use our Ticket-system.
• We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.

[/vc_column_text][/trx_column_item][trx_column_item][vc_column_text]

• Please note! We do not provide support, if you do not have the purchase code.
• Item support does not include:
  1. Customization and installation.
  2. Support for third party software and plugins.

[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][trx_line color=”#dddddd”][/trx_content][/vc_column][/vc_row][vc_row full_width=”stretch_row” scheme=”light”][vc_column][trx_content][trx_section top=”3em” bottom=”4em”][trx_title align=”center”]How to use our Support System[/trx_title][vc_column_text css=”.vc_custom_1453904199552{margin-top: 15px !important;margin-bottom: 10px !important;}”]

ThemeRex technical support is always there to assist their users with all the technical questions regarding ThemeRex products.

[/vc_column_text][trx_columns top=”tiny” margins=””][trx_column_item][trx_image url=”3550″][/trx_column_item][trx_column_item][vc_column_text css=”.vc_custom_1526903099844{margin-top: 20px !important;}”]

1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
2. Or you may simply follow this link: themerex.ticksy.com.
3. Enter your purchase key and register in the system.
4. To avoid a confusion, please use your own ThemeForest login in Support System.
5. Fill out the ticket form.

[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][trx_line color=”#dddddd”][/trx_content][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1449069687256{background-color: #ffffff !important;}”][vc_column][trx_content][trx_section top=”2em” bottom=”4em”][trx_title align=”center”]How to find a purchase key[/trx_title][trx_columns top=”small” margins=””][trx_column_item][trx_image url=”3551″ top=”tiny”][/trx_column_item][trx_column_item][vc_column_text]

• Open the “downloads” tab in your account.
• Find our theme in the list of products.
• Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][trx_line color=”#dddddd”][/trx_content][/vc_column][/vc_row][vc_row full_width=”stretch_row” scheme=”light”][vc_column][trx_content][trx_section top=”2em” bottom=”3em”][trx_title align=”center” bottom=”tiny”]Hosting[/trx_title][trx_title type=”4″ align=”center” top=”small” bottom=”small”]Recommended hostings:[/trx_title][vc_column_text css=”.vc_custom_1449071203295{margin-top: 30px !important;}”]

ThemeREX offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

[/vc_column_text][trx_columns margins=””][trx_column_item align=”center”][trx_image url=”3552″ width=”350″ left=”auto” right=”auto” link=”https://secure1.inmotionhosting.com/cgi-bin/gby/clickthru.cgi?id=themerex”][vc_column_text]

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

[/vc_column_text][/trx_column_item][trx_column_item align=”center”][trx_image url=”3553″ width=”250″ left=”auto” right=”auto” link=”https://mediatemple.net/”][vc_column_text]

http://mediatemple.net

[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][/trx_content][/vc_column][/vc_row]